Annelies van der Veen, Jan van Bon

Capacity Management - A Practitioner Guide (eBook, PDF)

• Format: PDF

Produktbeschreibung

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management.
This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the worldÿ¿s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost.ÿ Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost.

Aligns with ISO/IEC 2000 and ITIL

ISO/IEC lists a set of required capacity management deliverables, ITIL outlines what should be done in capacity management, this book starts to describe how to do it.

Covers details of what capacity management is all about:

What is capacity management
Why do it benefits and cost-benefit analysis
How to do it data-flows and activities
Who does it roles and perspectives
Implementation, maintenance, improvement, tools

Provides comprehensive templates and checklists:

Objectives, interfaces and data-flows, sub-practices and activities, metrics, application sizing parameters, data for modelling, deliverables, reports, CMMI levels, KPIs, risk matrix, sample capacity plan.

Endorsements
"We have read the Best Practice with pleasure including the mathematical parts of the book which explained complex issues clearly." - Tony Verlaan and Nick Bakker, Getronics
"In general I think it is a very good piece of work." - Neil Jabri, Availability, Capacity & IT Continuity Manager at Nestlÿ©, Switzerland
"I really appreciated this book and the pragmatic approach of the author." - Stephane Duperrex, Senior Associate, Capital Group Corporate International, Switzerland
"In general, I found the text to be well written, easily readable and appropriate. The author is clearly an authority on the topic." - Irwin Friedman, independent Capacity Management consultant, USA
"I just finished my review, and I liked it a lot, a not uncommon feeling when I review Adam Grummittÿ¿s work. The book will earn a worthwhile place on my shelf next to Tufteÿ¿s tomes, a real honor." - Director of Capacity Planning & Performance at Harrah's Entertainment Inc., UK

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Produktdetails

• Verlag: Van Haren Publishing
• Seitenzahl: 233
• Erscheinungstermin: 11. Juni 2020
• Englisch
• ISBN-13: 9789087535865
• Artikelnr.: 38523264

Inhaltsangabe

1 Context for capacity management
2 What: what is capacity management
3 Why: Benefits of capacity management
4 How: Practice of capacity management
5 Who: Roles and perspectives on capacity management
6 Get there: Planning and implementing capacity management
7 Be there: Managing the capacity management practice (CMP)
8 Improve: Optimizing the capacity management practice (CMP)
9 Leverage: Tools