Tony Alessandra

Communicating at Work (eBook, ePUB)

• Format: ePub

Produktbeschreibung

In today's competitive workplace, your ability to communicate is your most important business skill.

This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead.

Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, "Communicating at Work" can help you be more effective, get more of what you want out of work, and improve your chances for success.

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Produktdetails

• Verlag: Simon + Schuster LLC
• Seitenzahl: 272
• Erscheinungstermin: 17. Juni 2008
• Englisch
• ISBN-13: 9781439104965
• Artikelnr.: 37892790

Autorenporträt

Dr. Tony Alessandra helps companies build customers, relationships, and the bottom-line, and shows them how to achieve market dominance through specific strategies designed to outmarket, outsell, and outservice the competition. Dr. Alessandra is president of Online Assessments, (OnlineAC.com) a company that offers online assessments and tests; co-founder of MentorU.com, an online e-learning company; and Chairman of the Board of BrainX, a company that offers online digital accelerated-learning programs. He is a widely published author and was recognized by Meetings & Conventions Magazine as "one of America's most electrifying speakers," Dr. Alessandra was inducted into the Speakers Hall of Fame in 1985-and is a member of the Speakers Roundtable, a group of 20 of the world's top professional speakers.

Inhaltsangabe

Contents
Introduction
Part I: Interpersonal Communication
1. Future Perfect Communication
2. Personal Communication Styles
3. The Four Styles
4. Communicating with the Four Styles
Part II: Verbal Communication
5. Active Listening
6. The Art of Asking Questions
7. Making Sure with Feedback
8. Conflict Resolution
Part III: Nonverbal Communication
9. Projecting a Powerful Image
10. The Power of Nonverbal Communication
11. It's How You Say It
12. Communicating Through Spatial Arrangements
13. How Your Use of Time Talks
Part IV: Group Communication
14. Presentation Power
15. Meeting Magic
16. Conducting Powerful Meetings
Part V: Written Communication
17. Putting Yourself Ahead of the Pack
18. It's a Matter of Style
Wrap Up: Putting It All Together
Bibliography
Index