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"Great design doesn't just happen on the screen; it also demands well-designed communication. Let this invaluable book be your guide." --Cennydd Bowles, Design Manager at Twitter
"I've made all these mistakes but you shouldn't have to. These are real practical remedies to everyday problems in the design industry and you should put them to work right away." --Stuart Eccles, co-founder of Made by Many
"A valuable and well organised communicative toolbox for design professionals and students aiming to master the tightrope of fast paced and multi-disciplinary design projects!" --Martin Feuz, Head of BA in Interaction Design. Zurich University of the Arts
"An essential handbook to help you work better with clients, stakeholders and your team." --Johanna Kollmann, independent product strategist at Us And The Machines Ltd
"Creating a shared understanding is one of the most critical skills a UX practitioner must master. Martina and James help you understand the magic that is the collision between business and design. This well-organized, down to Earth, useful guide is the book you have been waiting for." --Tomer Sharon, UX Researcher at Google and author of Lean User Research for Product Development and It's Our Research