The book first defines the concept of configuration management (CM) and explains its importance. It then discusses the important metrics in the major CM and related processes. These include: new item release; order entry/fulfillment; request for change; bill of material change cost; and field change. Ancillary processes which may or may not be thought of as part of these major processes are also addressed, including deviations, service parts, publications and field failure reporting.
- Provides detailed guidance on developing and implementing measurement systems and reports
- Demonstrates methods of graphing and charting data, with benchmarks
- A practical resource for the development of Engineering Documentation Control processes
- Includes basic principles of Product Lifecycle processes and their measurement
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