Susan S. Raines

Conflict Management for Managers (eBook, PDF)

Resolving Workplace, Client, and Policy Disputes

• Format: PDF

Produktbeschreibung

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes provides current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. Great managers and leaders understand they must communicate effectively, lead diverse teams, provide effective feedback, meet customer expectations, attend to organizational culture, and proactively manage relationships with vendors and regulators. This text provides skill-building exercises to help you lead effective meetings, build strong teams, conduct performance appraisals that motivate team members, coach employees and other managers through difficult times, and craft a positive brand image for both your organization and your own career. The text is divided into three sections: Conflict Management & Collaboration basics, including assessments designed to rate your current skills and set goals for growth; Strategies for preventing conflicts inside your work teams and organizations, including tips for giving feedback, motivating team members, and creating positive organizational cultures; and Processes and skills for enhancing relationships with external stakeholders such as customers, vendors, and regulators. Thoroughly updated, this new edition incorporates a greater number of skill-building exercises, discussion questions, and goal-setting suggestions to allow for the active transition of these skills from the printed page into your daily work life.

Produktdetails

• Verlag: Bloomsbury eBooks US
• Seitenzahl: 432
• Erscheinungstermin: 26. Juli 2019
• Englisch
• ISBN-13: 9798881851835
• Artikelnr.: 74834957

Autorenporträt

Susan S. Raines, PhD,is a diplomat for the U.S. Department of State. She served as a Professor and Associate Director in the graduate program in International Conflict Management and Peacebuilding at Kennesaw State University for more than two decades providing consultation and services to corporate and governmental leaders focused on leadership coaching, strategic decision-making, culture change initiatives, training, team norm-building, change management, crisis negotiation, and scandal prevention and response. She has mediated more than 18,000 cases inside and outside of court systems, trained mediators worldwide, and coached executive leadership teams for Fortune 500 and international organizations. In addition to this text, she had authored more than 55 peer reviewed articles, served as the Editor-in-Chief for Conflict Resolution Quarterly for twelve years, and co-authored Expert Mediators (with Jean Poitras). She has three wonderful adult children who served as a lab for her work, sometimes willingly.

Inhaltsangabe

Introduction to the 2nd Edition Section I: Basic Conflict Management
Knowledge & Skills Chapter 1: Manager Know Thyself: The skills and
behaviors of great conflict managers Chapter 2: Practical Conflict Theory:
Conflict's origins, escalation and de-escalation Chapter 3: The Power of
Negotiation Chapter 4: Mediation, Arbitration and other processes within
the Alternative Dispute Resolution Continuum Chapter 5: Embracing
Diversity, Inclusion & Intercultural Communication Skills for the 21st
Century Organization Section II: The Prevention and Resolution of Internal
Organizational Conflicts Chapter 6: Building & Sustaining a Conflict
Competent Organizational Culture Chapter 7: Reducing Employee Conflict:
Performance Reviews, Turnover, Motivation and Working with Unions Chapter
8: Leadership: Creating Collaborative Teams and Organizations Chapter 9:
Designing Conflict Prevention and Early Resolution Systems Chapter 10:
Ombudsman at Work: Coaching, Training; and Shaping Organizations Section
III: The Prevention and Resolution of External Organizational Conflicts
Chapter 11: Principles and Systems for Superior Customer Service and
Customer Recapture Chapter 12: Conflict & Collaboration between Regulators
and Regulated Entities: Environmental and Public Policy Conflict
Resolution: Trends and Best Practices Chapter 13: Facilitation: Meeting
Management & Large Group Decision-making processes Conclusion About the
Author Glossary of Terms References