Conflicts in Reference Services (eBook, PDF)

Redaktion: Katz, Bill; Fraley, Ruth A.

• Format: PDF

Produktbeschreibung

This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 248
• Erscheinungstermin: 5. Dezember 2019
• Englisch
• ISBN-13: 9781000756494
• Artikelnr.: 58338386

Autorenporträt

Bill Katz, Ruth A. Fraley

Inhaltsangabe

1. Introduction Ruth Fraley In the Library 2. Academic Reference
Departments and User Groups: A Preliminary Survey John W. Berry 3. The
Reference Librarian as Middleman: Conflicts Between Cataloguers and
Reference Librarians Gillian M. McCombs 4. Conflicts Between Reference and
Interlibrary Loan Marcia L. Sprules 5. Check Your Catalogue Image Marcia J.
Myers 6. Uneven Reference Service: Approaches for Decreasing This Source of
Conflict at the Reference Desk Fred Batt 7. Yours, Mine and Ours: Reference
Service and the Non-Affiliated User Debbie Masters and Gail Flatness 8.
Conflicts in Reference Service: A Personal View George R. Bauer 9.
Reference Philosophy vs Service Reality Larry D. Benson and H. Julene
Butler Fees and Charges 10. Fee vs Free in Historical Perspective Margaret
F. Stieg 11. Fee or Free: The Data Base Access Controversy Dean Burgess
About Instruction 12. Conflicts Between Reference Librarians and Faculty
Concerning Bibliographic Instruction David Isaacson 13. Help Your
Administration Support Bibliographic Instruction Robert E. Brundin 14.
Promoting a Positive Image: Hints for the New Reference Librarian in
Dealing With Faculty Eric W. Johnson 15. A Collection of Books: The College
Professor vs the Reference Librarian Melissa Watson About the Role of the
Professional 16. Non-professionals on Reference Desks in Academic Libraries
Nancy J. Emmick 17. Self-Conflict in the Academic Reference Librarian: Or
Help! We Need a Better Word for What We Do! Paul B. Weiner 18. Why Didn't
They Teach Us That? The Credibility Gap in Library Education Michael McCoy
19. Role Conflict and Ambiguity in Reference Librarianship Henry N.
Mendelsohn About the Resources 20. In this Conflict of Opinions and
Sentiments I Find Delight Donald Davinson 21. Access to Consumer Health
Information Robert Berk 22. Academic Library Service to Physically Disabled
Students and Faculty Gerald Jahoda and Paula Faustini 23. Abstract
Thinking: Considerations for the Provision of Statistical Data in
Evaluation Juri Stratford and Jean S. Stratford 24. The NASA Industrial
Applications Centers: Fee Based vs Free Information Services Lyn Heer