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This book offers a comprehensive and up-to-date account of management ideas and practices, focusing on the human relations side of construction management. Easily accessible and suitable for use within the classroom or in distance learning situations, it discusses a range of themes and trends covering evidence based management practices in the construction industry. A variety of learning elements will be included, such as case studies, projects, and review questions, fully supported by interactive web based material including multiple choice questions, exercises, annotated links to other…mehr
This book offers a comprehensive and up-to-date account of management ideas and practices, focusing on the human relations side of construction management. Easily accessible and suitable for use within the classroom or in distance learning situations, it discusses a range of themes and trends covering evidence based management practices in the construction industry. A variety of learning elements will be included, such as case studies, projects, and review questions, fully supported by interactive web based material including multiple choice questions, exercises, annotated links to other relevant web sites and an online glossary to explain key terms. Each chapter will also contain annotated further reading, chapter summaries and outline summaries of relevant legislation within the construction industry.
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Autorenporträt
About the Author
Maureen Rhoden is Senior Lecturer in the Department of Built Environment at the University of Greenwich, London. She specialises in the study and teaching of soft skills in construction management in addition to supervising dissertations of undergraduate and postgraduate students researching in soft skills and construction management related Issues.
Brian Cato is Senior Lecturer in the Department of Built Environment at the University of Greenwich, London. He is a Chartered Quantity Surveyor and Project Manager with 30 years? experience in the construction industry, 25 of them in private practice and latterly 5 years in education.
Inhaltsangabe
About the Authors ix
1 Introduction 1
Structure of the book 1
2 History of Management 3
Introduction 3
Scientific management 3
Classical theory 4
Human relations theory 6
The Hawthorne studies and human relations theory 8
Theory X and Theory Y 9
Decision theory 10
Work activity theory 10
Competencies theory 10
Process theory 10
Is management a science or an art? 10
Conclusion 12
Chapter summary 13
Useful website 13
Further reading 13
References 13
3 The Nature of Management 15
Introduction 15
The role of a manager 15
Contemporary management functions 18
The organisation's expectations 21
The person 21
Balancing different management roles 22
Conclusion 22
Chapter summary 22
Useful website 22
Further reading 22
References 23
4 Leadership 25
Introduction 25
Behavioural theories 27
Situational leadership 28
Contingency theories 28
Individual leadership skills 30
Leadership styles 31
Changing leadership styles 36
Chapter summary 43
Useful website 43
Further reading 43
References 44
5 Communications and Motivation 45
Introduction 45
Motivation 49
What is motivation? 50
The process of motivation 50
Expectations from work 51
Barriers to motivational behaviour 51
Theories of motivation 52
Chapter summary 59
Useful websites 60
Further reading 60
References 60
6 Conflict and Negotiation 63
Introduction 63
Negotiation game plan 66
Receiving notification of a potential conflict 67
Win-win conflict negotiation 68
Negotiating a compromise position 69
Withdrawing from the conflict 70
Smoothing the conflict through negotiation 71
Chapter summary 73
Useful website 73
Further reading 73
References 73
7 Creative Problem Solving 75
Introduction 75
Bounded and unbounded problems 75
Solving problems 78
Messy, soft or wicked problems 79
Creative problem solving - individuals 82
Creative problem solving - teams 86
Brainstorming techniques for teams 87
Case studies 91
Selecting appropriate problem solving techniques 92
Chapter summary 92
Useful websites 92
Further reading 93
References 93
8 Managing Organisational Change 95
Introduction 95
Brief history of organisational change 95
Managing change 98
Triggers for organisational change 99
Determinist and voluntarist models 103
Perceptions of organisational change 104
Communicating organisational change 105
Employee interpretations of organisational change 106
Individual resistance to change 107
Transitioning nature of sites and project teams 108
Group interpretations of organisational change 109
