Customer Care (eBook, ePUB) - Gannon-Leary, Pat; Mccarthy, Michael
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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. - Dual use - reference work and/or training manual - Potential as a text book - Applicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services

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Produktbeschreibung
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. - Dual use - reference work and/or training manual - Potential as a text book - Applicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services

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