Customer First, Front Line Second, KPI Last (eBook, ePUB) - Calvin, Samuel L
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Customer First, Front Line Second, KPI Last redefines how modern organizations think about performance. Samuel L. Calvin argues that measurement is moral language that every metric reveals what an institution truly values. When numbers replace meaning, systems drift, trust erodes, and efficiency turns cruel.
Drawing from moral philosophy, data ethics, and real-world case studies, Calvin introduces the Portable Moral Field Code (PMFC) a practical framework for diagnosing and repairing moral drift inside any organization. Through four diagnostic instruments the Drift Index (DI) , Reciprocity…mehr

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Produktbeschreibung
Customer First, Front Line Second, KPI Last redefines how modern organizations think about performance. Samuel L. Calvin argues that measurement is moral language that every metric reveals what an institution truly values. When numbers replace meaning, systems drift, trust erodes, and efficiency turns cruel.

Drawing from moral philosophy, data ethics, and real-world case studies, Calvin introduces the Portable Moral Field Code (PMFC) a practical framework for diagnosing and repairing moral drift inside any organization. Through four diagnostic instruments the Drift Index (DI), Reciprocity Ratio (RR), Temporal Return Index (TRI), and Profit-from-Harm Index (PFHI) he turns ethics into measurable practice.

Written for leaders, policymakers, and designers, this book blends the rigor of systems thinking with the humanity of philosophy. Calvin shows that coherence not control is the true sign of performance. When organizations reorder their attention Customer first, Front line second, KPI last data becomes conscience, dashboards become dialogue, and work regains its rhythm.

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Autorenporträt
Samuel L. Calvin designs moral architectures for modern systems. As founder of Scroll Wealth Press(TM), he translates philosophy into frameworks that help leaders and institutions stay human at scale. His Portable Moral Field Code (PMFC) and its companion metrics-the Drift Index, Reciprocity Ratio, Temporal Return Index, and Profit-from-Harm Index-turn ethics into a measurable discipline. A lifelong student of Stoicism, West African philosophy, and systems thinking, Calvin's work invites organizations to treat conscience as design logic. He lives and writes in Houston, Texas.