CX Certification: Metrics, Measurement and ROI (eBook, ePUB) - Botha, Johan
17,49 €
17,49 €
inkl. MwSt.
Sofort per Download lieferbar
payback
0 °P sammeln
17,49 €
17,49 €
inkl. MwSt.
Sofort per Download lieferbar

Alle Infos zum eBook verschenken
payback
0 °P sammeln
Als Download kaufen
Geschenk
Als Download kaufen
17,49 €
inkl. MwSt.
Sofort per Download lieferbar
payback
0 °P sammeln
Jetzt verschenken
17,49 €
inkl. MwSt.
Sofort per Download lieferbar

Alle Infos zum eBook verschenken
payback
0 °P sammeln
  • Format: ePub

CX Certification: Metrics, Measurement and ROI" is a comprehensive guide designed for anyone passionate about Customer Experience (CX), especially those pursuing a CX certification. The book delves into the critical aspects of CX, offering detailed chapters on metrics, measurement, analytics, and Return on Investment (ROI). To facilitate a clearer understanding of these, often complex, concepts, the book also provides summarized versions of the key topics. Readers will gain insights into various key CX concepts, complete with definitions, formulas, and practical applications. Ultimately, the…mehr

  • Geräte: eReader
  • mit Kopierschutz
  • eBook Hilfe
  • Größe: 1.13MB
  • FamilySharing(5)
Andere Kunden interessierten sich auch für
Produktbeschreibung
CX Certification: Metrics, Measurement and ROI" is a comprehensive guide designed for anyone passionate about Customer Experience (CX), especially those pursuing a CX certification. The book delves into the critical aspects of CX, offering detailed chapters on metrics, measurement, analytics, and Return on Investment (ROI). To facilitate a clearer understanding of these, often complex, concepts, the book also provides summarized versions of the key topics. Readers will gain insights into various key CX concepts, complete with definitions, formulas, and practical applications. Ultimately, the book aims to equip practitioners and business leaders with the knowledge to measure the impact of their CX initiatives and demonstrate their value to stakeholders

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, B, CY, CZ, D, DK, EW, E, FIN, F, GR, H, IRL, I, LT, L, LR, M, NL, PL, P, R, S, SLO, SK ausgeliefert werden.