Taz Lake

Damaged Joy: Fixing Digital Experience (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Digital Transformation? But are you doing what is right for your customers?

Customers want their service with minimal interruption to their daily lives. Despite your strategy, they know your company at the operational level.

And your company is just the worst.

Doing the basics right for digital initiatives becomes more difficult as complexity increases, especially where web technology is involved. Fixes and improvements are par for the course. Yet many companies are still surprised by this reality. The value of plentiful monitoring, continuous improvements, automation and operational effectiveness cannot be overstated, especially in the new world of digital. Your customers care and so should you.

They are watching. They expect excellence. And you may be damaging their joy.

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Produktdetails

• Verlag: Taz Lake
• Erscheinungstermin: 25. März 2019
• Englisch
• ISBN-13: 9780578477404
• Artikelnr.: 55433204

Autorenporträt

Taz Lake is a technologist, writer, educator and advisor. He has been involved in technology strategy and implementation for over two decades and has served multiple Fortune 500 companies. He has been published online in the Huffington Post, Advertising Week and CMS Wire. Taz earned an MBA from Georgia State University with a concentration in Information Systems. He also holds an additional MA from Wheaton College for Intercultural Studies and Communication, as well as an undergraduate degree from Duke University. He lives in Atlanta with his wife and daughter.