The book begins with an introduction about how to notice warning signs to help you avoid dealing with impossible clients. Each chapter begins with a story about an impossible client, based on interviews with several dozen small business owners, managers, and professionals about what happened to them. Following each story, there is a discussion of what went wrong and what might have been done to prevent this. Each chapter concludes with suggestions on how to deal with similar problems in your own situation, followed by a few short takeaways.
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