Francesca Foglieni, Beatrice Villari, Stefano Maffei

Designing Better Services (eBook, PDF)

A Strategic Approach from Design to Evaluation

• Format: PDF

Produktbeschreibung

Explains design of a service step by step

Highlights the importance of service evaluation in supporting service design and fostering innovation

Provides service design and evaluation tools suitable for practitioners, companies, and public administrations

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Produktdetails

• Verlag: Springer International Publishing
• Seitenzahl: 115
• Erscheinungstermin: 25. September 2017
• Englisch
• ISBN-13: 9783319631790
• Artikelnr.: 52939663

Inhaltsangabe

From service to service design.- Service design step by step.- A wide spectrum of services and service design.- Evaluating services for a better design.- Who is the service designer?.- Conclusions.