Andy Crabtree

Designing Collaborative Systems (eBook, PDF)

A Practical Guide to Ethnography

• Format: PDF

Produktbeschreibung

This is currently the only book that gives designers practical advice on how to use the important new ethnographic approach to the development of collaborative and interactive computer systems. It demonstrates how to analyse the work tasks for which the system will be used, and then shows the designer how to incorporate this information into the design process so that the resulting system will be as well-suited to the task and user-friendly as possible. Although this approach is being widely used (by, amongst others, corporations such as IBM, Microsoft and Xerox), there are currently no books which provide a practical users' guide of this type. The book can also be used by students on advanced undergraduate and postgraduate courses covering Computer Supported Cooperative Work and Information Systems Design.

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Produktdetails

• Verlag: Springer London
• Seitenzahl: 184
• Erscheinungstermin: 11. Mai 2006
• Englisch
• ISBN-13: 9781852338480
• Artikelnr.: 43995483

Inhaltsangabe

Preface
Acknowledgements
1 The Requirements Problem
1.1 The Motivation for Ethnography in Design
1.1.1 Analysing the Design Space: The Waterfall Model
1.1.2 A Paradigm Change in Design
1.2 A Primary Analytic Point of View for Design: Enter HCI.
1.2.1 The User and the Interface in HCI
1.2.2 Mapping Mental Models of the Referent System
1.2.3 The Referent System in HCI
1.2.4 Some Technical Troubles with HCI.
1.3 From Human Factors to Human Actors: Exit HCI
1.3.1 Reconceptualizing the User
1.3.2 Reconceptualizing the Interface
1.4 The Turn to the Social
1.4.1 Cooperative Work?
1.4.2 Self-organizing Structures of Work
2 Making Cooperative Work Visible.
2.1 Ethnography: An Informal Mode of Description and Analysis
2.1.1 Investigating Cooperative Work
2.1.2 Assembling Data or Instances for Inspection
2.1.3 Analysing Cooperative Work.
2.1.4 The Problem of Constructive Analysis
2.2 Analysing Cooperative Work: Sacks and Garfinkel.
2.2.1 Conversation Analysis
2.2.2 Ethnomethodological Analysis
2.2.3 General Methodology: Thick Description
2.3 Representing Cooperative Work
2.3.1 The Unique Adequacy Requirement
2.3.2 The Particular Need to Transcend Generic Analytic Formats
3 Work Studies and Design.
3.1 The Role of Ethnomethodological Studies of Work in Design
3.1.1 Some Practical Strategies for the Use of Ethnography
3.2 Using Ethnography to Give Form to Design (The Bricoleur's Craft)
3.2.1 A Lingua Franca for Design
3.2.2 The Adapted Patterns Framework
3.2.3 Analysing the Design Space with Patterns (Formulating Design Solutions 1)
3.2.4 Co-constructing Use-scenarios (Formulating Design Solutions 2)
4 Evaluating Systems Support for Cooperative Work.
4.1 Prototyping Methodology
4.1.1 Participatory Design
4.1.2 Cooperative Design
4.1.3 Beyond Political Rhetoric
4.2 Evaluation of Prototypes
4.2.1 The HCI Tradition
4.2.2 Alternatives to HCI
4.3 Cooperative Design in Action
4.3.1 Situated Evaluation (Formulating Design Solutions 3)
Summary
References
Subject Index.

Rezensionen

Fieldwork methods and sociological analysis have become increasingly relevant for designing interactive systems, but how to bring fieldwork, analysis and design together is still mysterious. Crabtree provides a unique insider's perspective and demonstrates the applicability of ethnomethodological analysis throughout the process of design. As well as providing valuable lessons to practitioners, his book will also contribute significantly to ongoing debates about the role, contribution, and practicalities of these methods. Paul Dourish, University of California, Irvine, USA.