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Educators have many job descriptions. One of those descriptions includes the idea of customer service or professional communication, especially when engaging in difficult conversations. Difficult conversations are conversations that may be argumentative, combative, or otherwise contentious in some way. Every educator has or will have difficult conversations in their professional life. The difficult conversations may be with a family member, a student, a colleague, or an administrator. Regardless of the person, difficult conversations can influence relationships. While the idea of difficult…mehr
Educators have many job descriptions. One of those descriptions includes the idea of customer service or professional communication, especially when engaging in difficult conversations. Difficult conversations are conversations that may be argumentative, combative, or otherwise contentious in some way. Every educator has or will have difficult conversations in their professional life. The difficult conversations may be with a family member, a student, a colleague, or an administrator. Regardless of the person, difficult conversations can influence relationships. While the idea of difficult conversations originated in the business profession, difficult conversations are also applicable and abundant in the field of education. Therefore, developing a toolkit of resources and strategies to engage in professional conversations with various stakeholders is imperative and the goal of this book. Throughout the toolkits introduced in this book, real-life examples and reflection questions are inserted. Overall, this book moves from defining difficult conversations, understanding the unconscious reactions to difficult conversations, and the tools to build positive relationships through communication.
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Autorenporträt
Anni K. Reinking, Ed. D., is an Assistant Professor in the Early Childhood program at Southern Illinois University Edwardsville. Professionally, she dedicates her time to research and writing, specifically on the topics of play-based practice, teacher preparation techniques, effective coaching and mentoring strategies, and multicultural education. This is her first memoir. She felt a calling to write this story as divides in the country continue to widen and her son continues to grow and mature into a socially perceived Black man in America. With the support of her family, colleagues, and friends, Dr. Reinking has written several articles, a textbook, and now a memoir focused on race in America, specifically how it impacts the lives of children and diverse families. Anni lives with her husband, son, two step-daughters, and two cats (Donut and Zoey) in Central Illinois. As a family they stay busy exploring and finding new adventures, from hiking trails to music concerts, to visiting as many zoos as possible. Anni is a popular writer, speaker, teacher and workshop leader.
Inhaltsangabe
Preface Chapter 1: Communication Chapter 2: Technology Communication Chapter 3: Communication Barriers and Blocks Chapter 4: Difficult Conversations Chapter 5: Toolkit 1- Supervisor/s and Staff/Teachers Chapter 6: Toolkit 2- Colleagues Chapter 7: Toolkit 3- Educator (Administrator) to Student Chapter 8: Toolkit 4- Student to Student Chapter 9: Toolkit 5: Administrator and Educator to Families Chapter 10: A Research Study: Education, Technology, and Knowledge Sharing Communities Epilogue
