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"The book is a timely addition to publicly available knowledge on the current state of e-commerce firms, markets and government policy. In particular, the book highlights the challenges and unresolved issues facing company managers and policy makers. It encourages e-commerce firms to employ business models that incorporate revenue plans and to adopt new technological mechanisms that respond to customer needs. It encourages governments to resolve issues on privacy, security and taxation. Furthermore, the book shows e-business is becoming an integral part of 'traditional' business processes." (Michael SCHIPP, Communications and Strategies, Vol. 58 (2), 2005)