Section 1 is devoted to detailed descriptions of tools and methods ITS developers can employ during development to facilitate technology adoption. It includes discussions of the paradigmatic change in learning and instructional design that ITS fosters, techniques for gathering design information for ITS domains where empirical or knowledge-based methods are inappropriate, and the conduct of cost-benefits analyses to facilitate ITS funding decisions. Sections 2 and 3 offer numerous case studies of ITS deployment from both industry and the government. All of these case studies--regardless of outcome--provide valuable insights into the dos and don'ts of ITS technology transfer.
This volume will be an invaluable resource for all researchers and developers of ITS, as well as for managers and personnel in education and training organizations who must adopt and use ITS technology, and information systems and computing support organization professionals who must support it if it is to succeed.
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