- ways of putting joy back into reference work to counteract the situation of low morale among practicing reference librarians
- discussions on the challenge of continual learning for reference librarians and strategies for updating knowledge and skills
- understanding and organizational strategies for handling stress in the library workplace
- exploring the realm of an ethical reference practice and how a reference librarian should act or behave in providing reference services
- peer coaching programs for reference librarians to assist the learning and sharing of knowledge among colleagues
- organizing electronic reference sources
- assisting patrons with their reference questions
- using technology in the reference environmentThorough and comprehensive, this excellent resource explores the changes that have occurred in reference and information resources, and techniques for setting goals and objectives for your reference department. From Past-Present to Future-Perfect looks at the exciting and challenging world of reference librarianship and gives you valuable insights and ideas on how to improve and update your reference department.
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