Jens J. Dahlgaard, Ghopal K. Kanji, Kai Kristensen

Fundamentals of Total Quality Management (eBook, PDF)

• Format: PDF

Produktbeschreibung

Providing a solid framework for understanding the basic concepts of Total Quality Management (TQM), this text comprises three interlinked modules: fundamentals of TQM, methods of TQM and process management and improvement.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 388
• Erscheinungstermin: 28. Januar 2008
• Englisch
• ISBN-13: 9781135728656
• Artikelnr.: 42976016

Autorenporträt

Jens J. Dahlgaard, Ghopal K. Kanji, Kai Kristensen

Inhaltsangabe

Part 1: Fundamentals of Total Quality Management 1. Introduction 2.
Historical Evolution of TQM 3. Some Definitions of Quality 4. Philosophy,
Principles and Concepts of TQM 5. Quality Management Systems and
Standardization 6. The European Quality Award Part 2: Methods of Total
Quality Management 7. Tools for the Quality Journey 8. Some New Management
Techniques 9. Measurement of Quality: An introduction 10. Measurement of
Customer Satisfaction 11. Measurement of Employee Satisfaction 12. Quality
Checkpoints and Quality Control Points 13. Quality Measurement in Product
Development 14. Quality Costing 15. Benchmarking Part 3: Process Management
and Improvement 16. Leadership, Policy Deployment and Quality Motivation
17. Implementation Process 18. Quality Culture and Learning 19. Case
studies and Appendices