Mats Heide, Charlotte Simonsson

Internal Crisis Communication (eBook, PDF)

Crisis Awareness, Leadership and Coworkership

• Format: PDF

Produktbeschreibung

We live in a crisis society, with traditional media responding on a minute-by-minute basis on daily, seemingly inevitable, organizational crises. Whether crises have become more prevalent or we're simply more aware of them, they are now of great concern to organizations and crisis management and communication is a priority. Most organizations have a crisis response plan; many have dedicated crisis and security management staff. Yet much of the emphasis has been on action outside of the organization. Neglecting communication between managers and employees, they risk poor, inconsistent crisis management and the very real possibility of crisis escalation. Crisis management, like charity, begins in the home.

Internal Crisis Communication is one of the first guides to communication inside organizations, before, during and after a crisis - not just on the acute crisis phase - to provide a complete and holistic guide for managers that will help them manage and contain crises. It includes an in-depth real-life case study, referred to throughout, from the author's own experience, which makes practical application explicit and the methodology clear.

Strengthened by rigorous academic research and tested in real-life crisis situations, the methods included in this book will be invaluable for communication professionals, security officers and crisis managers, as well as valuable reading for students and researchers interested in crisis and risk management.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 166
• Erscheinungstermin: 6. Juni 2019
• Englisch
• ISBN-13: 9780429756825
• Artikelnr.: 56936000

Autorenporträt

Mats Heide is professor in strategic communication at Lund University. He is coauthor of Strategic Communication (with Jesper Falkheimer, Routledge 2018) and co-editor of Strategic Communication, Social Media and Democracy (Routledge 2016). Heide has published 12 books in Swedish on internal communication, crisis communication and strategic communication.

Charlotte Simonsson is senior lecturer in strategic communication at Lund University. She is former head of the Department of Strategic Communication at Lund University and has a career as a communication consultant. Simonsson has published several books in Swedish on internal communication, leadership and organizational communication.

Inhaltsangabe

About the authors
Foreword
Introduction
Large focus on the external perspective
The important internal perspective
Something exceptional or integrated into development? Case organization
Target group for the book
Chapters of the book
1 Crises and communication
Crises
Organizations and crises
Crisis management
Overconfidence in crisis plans
Phases of a crisis and previous research in crisis communication
2 Perspectives on crises and crisis communication
Perspectives in research
Approaches in practice
3 Internal crisis communication
What is internal crisis communication? Previous research on internal crisis communication-an overview The employees-a special and important actor
The goals of internal crisis communication
Different phases require different types of internal communication
4 Leaders and coworkers-perspectives and roles
Divided research
Sensemaking through framing
The importance of the coworkers
5 Anticipation-the art of looking for weak signals
Everyone makes mistakes
Mistakes at the hospital and error management
What does the research say? The normal accident theory (NAT)
The HRO theory
Organizational silence and upward negative information
The great importance of leadership
6 Resilience-the art of managing crises and learning
Resilience
Organizational resilience
Crises and organizational learning
7 What can we learn
and how? Crisis communication-a research field in flux
Both-thinking
Lessons about internal communication before
during and after the crisis
8 A note on methodology
References
Index