Jane Chittenden

IT Outsourcing Part 2: Managing the Sourcing Contract (eBook, PDF)

• Format: PDF

Produktbeschreibung

This title covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination.

Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in:

Key Features:

Good contract development as the foundation for contract management (especially service quality, performance measurement and communications)

An appropriate governance framework

Selecting the right individuals, with appropriate authority in key roles

The appropriate use of external expert advice

Continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service

Effective relationship management, with mutual respect and good communications

A collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-winÿ¿ÿ approach when problems arise

This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline

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Produktdetails

• Verlag: Van Haren Publishing
• Seitenzahl: 87
• Erscheinungstermin: 11. Juni 2020
• Englisch
• ISBN-13: 9789087536176
• Artikelnr.: 38523576