Emanuel Camilleri

Key Performance Indicators (eBook, ePUB)

The Complete Guide to KPIs for Business Success

• Format: ePub

Produktbeschreibung

Key performance indicators (KPIs) are widely used across organisations. But are they fully understood in how they can properly shape, improve, or even undermine organisational systems and outcomes? This book presents a framework and tools for measuring and managing performance at various levels within an organisation, and helps managers re-think the ways KPIs can be implemented to meet organisational goals.

Innovative performance measurement and management is a vital function within any organisation irrespective of its size and industry. Measuring and managing performance (whether on an individual, team, or departmental basis) assists management in calibrating their established strategic goals by providing an insight into how well their employees and the organisation are doing and identifying areas of concern for rectification and improvement. This book focuses on the practicality of performance management tools (for example, Performance Analytics; Performance Reporting; Critical Success Factors; Balanced Scorecard; Benchmarking; Six Sigma; Business Excellence Models; Enterprise Risk Management) and illustrates their use, and the changing nature of how organisational performance will be evaluated in the future. This includes the application of Artificial Intelligence as an important trend in performance measurement and management.

This book provides a universal framework for implementing a performance measurement and management system that is applicable to both the private and public sectors. It is particularly relevant to HR and operational managers, and organisational leaders and public administrators at all levels.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 576
• Erscheinungstermin: 29. März 2024
• Englisch
• ISBN-13: 9781003862819
• Artikelnr.: 69953637

Autorenporträt

Emanuel Camilleri is a visiting senior lecturer at Malta University and has authored several books. He has occupied senior management posts in industrial engineering, finance, and ICT sectors in Australia and Malta. Recently, he was appointed Chairman of the Planning Authority, Planning Board, Malta.

Inhaltsangabe

Part I: Performance Measurement: The Essentials of Key Performance
Indicators 1. Performance Measurement: Key Performance Indicators Concepts
2. Performance Management Concepts and Related Tools 3. Root Cause Analysis
and Its Impact on Performance Management 4. Performance Management
Framework Part II: Performance Management Toolbox: Methods for Determining
Key Performance Indicators 5. Strategic Management and Business Planning as
a Basis for Establishing KPIs 6. Critical Success Factors for Establishing
and Applying KPIs 7. Balanced Scorecard and Benchmarking: Basis for
Applying KPIs 8. Six Sigma: Basis for Continuous Process Improvement 9.
Business Excellence Models, Enterprise Risk Management, and Programme
Management as a Basis for Performance Improvement Part III: Practical
Application of Performance Management Tools and Future Trends 10.
Application of the Performance Management Tools: Private Sector 11.
Application of the Performance Management Tools: Public Sector 12.
Performance Measurement and Management: Future Trends