Organized in three sections, this book covers understanding human performance, analyzing and improving work productivity, and analyzing and improving quality and safety. The author first develops a fundamental and basic understanding of human performance, then couples that understanding with learning how to analyze and improve human-related work productivity and quality and safety. He also discusses how knowledge and skills transfer from one work setting to another.
Intended for Lean Six Sigma team members and human performance improvement practitioners, the book contains multiple examples from diverse work settings to explain key points. It also includes several major case studies. The goal of all examples and case studies is to develop a generic understanding that, in turn, can be successfully applied to any work setting.
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