Implementing a positive employee experience and a positive customer experience takes wisdom and persistence. In this book, Orkun Avkan provides a complete road map and a key to solving the problems. This book is an invaluable, data for tourism and hotel management.
Ihsan Gursoy /Hotel Consultant
The saying should go, 'Happy employee, happy guest`! Orkun Avkan is exactly right when he writes that employee experience and guest experience are intrinsically linked. This book I read is a complete guide to improving the guest experience, establishing richer relationships and achieving more positive results.
Adnan Oner / President, Les Clefs d'Or Turkey / Swissotel the Bosphorus, Hotel Ambassador & Chief Concierge
Orkun Avkan has enjoyed a distinguished career spanning over 25 years, serving in pivotal roles with illustrious hotel chains such as the Ritz Carlton, Four Seasons, and Hilton, both in Europe and the United States. Throughout his tenure, he has keenly observed and critically analyzed both the shortcomings and the hallmarks of excellence within the hospitality industry. Drawing from this extensive analysis, hands-on experience, and meticulous research, he has crafted targeted training programs aimed at elevating service standards. In addition to his ongoing professional commitments in the hospitality sector, Avkan is a sought-after speaker, sharing insights on how to exceed guest expectations and providing specialized training to hospitality staff.
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