Theo Thiadens

Manage IT! (eBook, PDF)

Organizing IT Demand and IT Supply

• Format: PDF

Produktbeschreibung

This reference divides its coverage into five closely examined sections: 1) IT management tasks, and the importance of transparent IT architecture to meeting functional and performance demands; 2) Traditional IT management, discussed in light of current methods and standards; 3) Controlling IT, both from internal and customer care perspectives; 4) financial, personnel, legal and security aspects in IT, including service agreements and standardization. The final section discusses the future of IT. The material is richly illustrated with case studies, and supported by the website www.ict-management.com where every chapter can be found in the form of a presentation.

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Produktdetails

• Verlag: Springer Netherlands
• Seitenzahl: 618
• Erscheinungstermin: 31. Dezember 2007
• Englisch
• ISBN-13: 9781402037108
• Artikelnr.: 37354399

Autorenporträt

Theo Thiadens,

Inhaltsangabe

IT management: The basis.- The basis of the field.- Supplying IT products and services within an architecture.- Traditional IT management: organizing demand and supply.- Task focussed and simultaneous process-focussed supply of facilities.- The demand-side: functional management (using the method BiSL).- The supply-side: application management (using the method ASL).- The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM).- Organizing IT Tasks and Processes.- Controlling IT facilities.- Controlling IT facilities (IT governance).- House in order: evaluating and improving.- Innovation from the customer and the chain perspective.- Aspects of IT management.- The financial aspects.- The personnel aspects.- Procurement of IT products and services (using the method ISPL).- Controlling contracts using service level agreements.- Securing IT facilities (according to amongst others ISO 17799).- Standardization of content, process and product.- IT management tomorrow.- IT management en route to 2027 (a.o. ITIM).

Rezensionen

From the reviews: "This book discusses IT supply and demand, analyzing functional requirements and operational processes, using methods such as those defined in the IT infrastructure library (ITIL). ... This book will be useful for understanding the key concepts behind modern service-oriented IT organizations. ... In a nutshell, this is a good book and a good starting point for learning more about modern customer-oriented processes and service delivery." (Alessandro Berni, Computing Reviews, April, 2006)