John Saee

Managerial Competence within the Tourism and Hospitality Service Industries (eBook, ePUB)

Global Cultural Contextual Analysis

• Format: ePub

Produktbeschreibung

This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.

Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 256
• Erscheinungstermin: 27. September 2006
• Englisch
• ISBN-13: 9781134170760
• Artikelnr.: 42669456

Autorenporträt

John Saee

Inhaltsangabe

1. Intercultural Communication Competence and Managerial Functions within
the Australian Hospitality and Tourism Industries 2. Communication, Culture
and Managerial Functions 3. Theoretical Perspectives on Intercultural
Communication 4. Profile of the Australian Hospitality and Tourism
Industries: Challenges of Cultural Diversity 5. Research Methodology 6.
Results and Analysis 7. Conclusion. Bibliography.