Dr. John Battaglia
Director of the Doctor of Ministry program
Professor of Practical Theology
Assemblies of God Theological Seminary
The writing is clear, thoughtful, and grounded in both biblical truth and sound conflict theory. It begins with a thorough discussion of Scripture and its mandates for managing relationships and conflict, then moves into an extensive exploration of conflict theory, principles, and strategies. While it covers standard topics in the field, it also addresses areas not typically found in conflict texts. For example, the discussion of interests and satisfaction goes beyond the basics to offer detailed strategies for collaboration. Topics such as building trust, recognizing boundaries, seizing the opportunities of conflict, forgiveness and reconciliation, confrontational communication, and the dangers of demonizing others are all handled with depth and originality-supported by Scripture, contemporary conflict theory, and a rich tapestry of examples drawn from Richard's extensive professional experience in both secular and faith-based contexts.
Charlene A. Berquist, Ph.D.
Emeritus Professor and Former Director, Center for Dispute
Resolution Missouri State University
Co-Founder Communication and Conflict Management Associates (CCMA)
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