Robert W. Palmatier is Professor of Marketing, and John C. Narver Chair of Business Administration at the University of Washington, USA.
Chapter 1
Introduction to Marketing Analytics Based on First Principles PART ONE
ALL CUSTOMERS DIFFER Chapter 2
Understanding Marketing Principles #1: All Customers Differ Chapter 3
Cluster Analysis for Segmentation Chapter 4
Discriminant Analysis for Targeting and Classification Chapter 5
Perceptual and Preference Mapping for Competitive Positioning PART TWO
ALL CUSTOMERS CHANGE Chapter 6
Understanding Marketing Principle #2: All Customers Change Chapter 7
RFM Analysis Chapter 8
Logistic Regression Chapter 9
Customer Lifetime Value PART THREE
ALL COMPETITORS REACT Chapter 10
Understanding Marketing Principle #3: All Competitors React Chapter 11
Survey Design and Testing to Derive Customer Insights Chapter 12
Conjoint Analysis for Product and Pricing Decisions Chapter 13
Forecasting Sales for New Products PART FOUR
ALL RESOURCES ARE LIMITED Chapter 14
Understanding Marketing Principle #4: All Resources are Limited Chapter 15
Using Marketing Mix Models to Optimize the Marketing Mix Chapter 16
Using Marketing Experiments to Optimize the Marketing Mix Chapter 17
Using Topic Models to Glean Customer Insights