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This eBook is a comprehensive guide to understanding and measuring Customer Experience (CX) metrics across various channels. It includes detailed definitions, formulas, and practical use cases for key metrics like NPS, CSAT, and CES. Readers will also find quizzes to test their knowledge and reinforce learning. Ideal for CX practitioners, business leaders, and those pursuing CX certification, this resource equips readers with the insights needed to excel in their customer experience initiatives. Unlock the power of CX metrics and transform your organization's approach to customer satisfaction.
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