- A conversational writing style makes it easier for you to read and understand the material.
- Stopping points provide you with thought-provoking questions or activities to break up the narrative in manageable segments.
- HIPAA Hints ensure that you comply with HIPAA mandates.
- Real-world examples apply important concepts to the medical office setting.
- Interactive electronic procedure checklists spell out the individual steps required to complete a full range of administrative procedures, and are based on CAAHEP competencies.
- NEW! SimChart® for the Medical Office (SCMO) throughout text allows you to practice common administrative tasks with real-world office management software.
- NEW! Coverage of the Affordable Care Act and ICD-10 prepares you for what you'll encounter on the job.
- NEW! Medical Assisting mapping tables tie into CAAHEP and ABHES competencies.
- NEW! High-quality illustrations and updated screenshots helps reinforce content.
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