The material provided should aid practitioners significantly to solve their problems. This book also provides an interesting approach to teaching courses of stochastic processes.
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written by two highly respected senior researchers. ... The writing is precise and clear. Well-known models are used as examples to illustrate the methods presented. ... It has a huge number of powerful techniques that are not given sufficient focus elsewhere. This may be one of the best books to introduce graduate students ... . This monograph is essential for the bookshelf ... of every serious queueing theorist." (Myron Hlynka, Mathematical Reviews, December, 2023)