The 2nd edition introduces or expands the previous coverage of: . Control self-assessments. . The 7 Es framework for operational quality. . Linkages to ISO 9000. . Flowcharting techniques and value-stream analysis . Continuous monitoring. . The use of Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). . Robotic process automation (RPA), artificial intelligence (AI) and machine learning (ML); and . Adds a new chapter that will examine the role of organizational structure and its impact on effective communications, task allocation, coordination, and operational resiliency to more effectively respond to market demands.
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