Claire Agutter

Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK) (eBook, ePUB)

A structured approach to implementing and sustaining SIAM across complex service ecosystems

• Format: ePub

Produktbeschreibung

This book outlines a structured progression for implementing Service Integration and Management (SIAM) within complex, multi-vendor environments. It begins by defining SIAM principles, roles, layers, and structural models to establish a shared understanding of its purpose and scope. The roadmap then unfolds in four key stages. The Discovery & Strategy phase focuses on analyzing the current state, setting strategic drivers, and establishing governance foundations. In Plan & Build, the book guides readers through designing the SIAM model, sourcing structures, contracts, and process frameworks. The Implement stage addresses onboarding, transition planning, and applying change management across stakeholder groups. Finally, Run & Improve centers on operating the governance model, managing performance, conducting audits, and enabling continuous service development. Each chapter links practical methods with decision-making considerations, offering a reference for teams planning, launching, or refining a SIAM approach. The content is organized to support structured adoption while allowing flexibility for varied organizational contexts.

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Produktdetails

• Verlag: Packt Publishing
• Seitenzahl: 344
• Erscheinungstermin: 28. Juli 2025
• Englisch
• ISBN-13: 9781806388806
• Artikelnr.: 75178439

Autorenporträt

Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM(TM), the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.Claire has also worked with ITGP to publish Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition.