H. David Sherman, Joe Zhu

Service Productivity Management (eBook, PDF)

Improving Service Performance using Data Envelopment Analysis (DEA)

• Format: PDF

Produktbeschreibung

Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). Throughout the book step-by-step guidance is provided to enable any reader to apply DEA with Excel to their organization. The book provides a roadmap for managers to understanding DEA. It demonstrates how these methods can be used to improve productivity and how to evaluate its value to an organization. Finally, the book applies and analyzes the results to identify specific ways to improve organizational performance and profitability.

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Produktdetails

• Verlag: Springer US
• Seitenzahl: 328
• Erscheinungstermin: 10. September 2006
• Englisch
• ISBN-13: 9780387332314
• Artikelnr.: 37286126

Autorenporträt

Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique for improving service organization performance Data Envelopment Analysis (DEA). Throughout the book step-by-step guidance is provided to enable any reader to apply DEA with Excel to their organization. The book provides a roadmap for managers to understanding DEA. It demonstrates how these methods can be used to improve productivity and how to evaluate its value to an organization. Finally, the book applies and analyzes the results to identify specific ways to improve organizational performance and profitability.

Inhaltsangabe

Management of Service Organization Productivity.- Data Envelopment Analysis Explained.- DEA Concepts for Managers.- Solving DEA Using DEAFrontier Software.- DEA Model - Extensions.- Managing Bank Productivity.- Quality-Adjusted DEA (Q-DEA).- Applying DEA to Health Care Organizations.- Government Productivity Management.- Multidimensional Quality-of-Life Measure.- Hedge Fund Performance Evaluation.