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"This book is an excellent introduction to the business issues that shape IT organisations ... . suitable for IT professionals moving into management. ... The author uses a consistent approach of introducing subjects by comparison. ... This book has been thoroughly researched, is well structured, easy to read, and maintains a consistent subject focus. ... is a good starter guide for those new to the managerial and business aspects of an organisation." (Katie Walsh, Computer Bulletin, July, 2004)








