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Whenever work is delegated to others - the person that is responsible for those tasks being done, is the supervisor. It doesn't matter whether these individuals have the title of supervisor, foreman/woman, manager, lead hand, department head, superintendent, executive or even CEO - if they're supervising others - they're supervisors. Unfortunately, most supervisors have not received the basic training necessary to successfully carry out their role. This book gives supervisors the survival skills they need to do things right.

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Produktbeschreibung
Whenever work is delegated to others - the person that is responsible for those tasks being done, is the supervisor. It doesn't matter whether these individuals have the title of supervisor, foreman/woman, manager, lead hand, department head, superintendent, executive or even CEO - if they're supervising others - they're supervisors. Unfortunately, most supervisors have not received the basic training necessary to successfully carry out their role. This book gives supervisors the survival skills they need to do things right.


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Autorenporträt
Roberta Cava is the author of 30 books. Two of them are international best-sellers. Her Dealing with Difficult People book was published in 1990 (23 publishers in 17 languages). She was born in Canada but now lives on the Gold Coast of Queensland, Australia.