Taking the reader step-by-step through the learning process and looking at the relationship from the perspective of both the teacher and the learner, this book will help the reader to:
- plan the emotional environment;
 - learn how to relate and listen to learners effectively;
 - read and respond to the feelings of individuals and groups;
 - handle and reveal their feelings as a teacher, as appropriate;
 - develop self-awareness as a teacher;
 - recognise their prejudices and preferences;
 - improve non-verbal communication;
 - plan for the physical experience of learners;
 - deal with their learners' expectations, comments and questions.
 
This book contains a number of revised activities, checklists and points for deeper reflection as well as new chapters on teaching with emotional intelligence with international students, in online learning and in working one-to-one with students. It will help all teaching professionals encourage their learners to become more engaged, creative, positive and motivated.
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