This book helps anyone involved in leading continuous improvement within an organization better understand when to apply change management techniques necessary to achieve successful outcomes. Many continuous improvement efforts fail because those leading changes do not recognize when to pause and evaluate critical intersections needing change management tools. This book provides clear guidance on when to pause, what to do, and how to navigate these intersections successfully.
In addition, this book provides a primer for those leading change on the foundations of change management and continuous improvement, an area often missed in their formal education.
The reader learns how to plan change, manage people through change, measure change, and sustain change - all important aspects of being an effective change agent.
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