In The Good Temp, Vicki Smith and Esther B. Neuwirth provide some novel answers to this question. Their provocative analysis is based on an insider's view of the interior dynamics of a temporary help agency in Silicon Valley. It incorporates a historical perspective on the rise of the temporary help service industry. Smith and Neuwirth document how this powerful industry not only created a new market for temporary labor but also played a fundamental role in the erosion of the permanent employment model. They analyze how agencies themselves came to manufacture and market this reinvented product-the good temp, an employee who is effective and efficient, committed, and sometimes preferable to a permanent staff member.
Joining extensive participant observation data with historical analysis, The Good Temp contains some surprising findings about temporary employment today and fills a significant gap in our understanding of this important labor relationship.
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