Martina Dove

The Psychology of Fraud, Persuasion and Scam Techniques (eBook, ePUB)

Understanding What Makes Us Vulnerable

• Format: ePub

Produktbeschreibung

The Psychology of Fraud, Persuasion and Scam Techniques provides an in-depth explanation of not only why we fall for scams and how fraudsters use technology and other techniques to manipulate others, but also why fraud prevention advice is not always effective.

Starting with how fraud victimisation is perceived by society and why fraud is underreported, the book explores the different types of fraud and the human and demographic factors that make us vulnerable. It explains how fraud has become increasingly sophisticated and how fraudsters use communication, deception and theories of rationality, cognition and judgmental heuristics, as well as specific persuasion and scam techniques, to encourage compliance. Covering frauds including romance scams and phishing attacks such as advance fee frauds and so-called miracle cures, the book explores ways we can learn to spot scams and persuasive communication, with checklists and advice for reflection and protection.

Featuring a set of practical guidelines to reduce fraud vulnerability, advice on how to effectively report fraud and educative case studies and examples, this easy-to-read, instructive book is essential reading for fraud prevention specialists, fraud victims and academics and students interested in the psychology of fraud.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 172
• Erscheinungstermin: 29. Dezember 2020
• Englisch
• ISBN-13: 9781000334029
• Artikelnr.: 60674678

Autorenporträt

Martina Dove is a researcher with a fervent passion for fraud prevention, specialising in fraud vulnerability, individual characteristics that make people vulnerable to fraud and scam techniques used by fraudsters.

Inhaltsangabe

FOREWORD
List of figures
Chapter 1: Introduction
My scam experience
Anatomy of the scam experience
CHAPTER 2: What is fraud and who are the fraudsters?
What is fraud?
When is fraud a fraud?
Who are the fraudsters?
Fraud taxonomy
Fraud reporting and sanctions
Fraud victimisation from the victim's perspective
Artificial intelligence and fraud
CHAPTER 3: Different types of frauds and scams
Nigerian or advance fee frauds
Identity and synthetic fraud
Romance scams
Phishing and other social engineering attacks
Psychic or clairvoyant scams and cold readings
Miracle cures Charity scams and crowdfunding campaigns Lotteries, prize
draws, sweepstakes and giveaways Investment or business opportunities and
job scams
Pig Butchering scams Sextortion and extortion scams
Imposter scams
Tourist scams
Mortgage fraud
Food fraud
CHAPTER 4: Deception and communication
The process of communication
Deceptive communication
View of deception through cultural and societal conventions
Detecting deception
How fraudsters deceive
Deception and its role in fraud victimisation
Chapter 5: How we think and make decisions and why this matters in fraud
situations
System 1 and System 2
Elaboration Likelihood Model (ELM) of persuasion
Decision making styles
Cognitive biases Framing effects
The Barnum effect
Anchoring effect
Illusion of control and Just world hypothesis Sunk cost fallacy
Chapter 6: Persuasion and scamming techniques Evoking visceral influence
Liking and similarity
Credibility and legitimacy Evoking social norms Authority Commitment and
consistency Scarcity and urgency Social proof and social influence
Dishonesty and distraction Priming Altercasting
Grooming
Chapter 7: Human factors in fraud
Impulsivity and self-control
Compliance and obedience to authority
Risk assessment and sensation seeking
Flattery and intimidation
Information processing and need for cognition
Trust and gullibility
Vigilance, delayed decisions, scam awareness and background knowledge
Demographics and circumstances
Behaviours and beliefs
Human factors and information security
Chapter 8: Theories and models which could explain why we fall victim to
fraud and scams
Errors in judgment
The Model of Scamming Vulnerability
Models of Gullible and Foolish Action
Phishing Susceptibility Framework
Suspicion, Cognition and Automacity Model of Phishing Susceptibility
The Model of Fraud Susceptibility
Compliance factors implicated in tourist frauds
Compliance factors implicated in investments scams
CHAPTER 9: Learning to spot scams, fraud and persuasive communication
Scam situations and factors that contribute to compliance
Spotting scam techniques in phishing correspondence
Chapter 10: SCAMS Checklist: Advice for reflection and protection
Scrutinise the correspondence Consider scam techniques Assess emotional
state
Moderate the response
Share your experience with others
How to help if you suspect your loved ones are being scammed
Protecting ourselves in the age of AI

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Foreword

1. Introduction

2. What is fraud and who are the fraudsters?

3. Different types of fraud and scams

4. Deception and communication

5. How we think and make decisions and why this matters in fraud situations

6. Persuasion and scamming techniques

7. Human factors in fraud

8. Theories and models which could explain why we fall victim to fraud and scams

9. Learning to spot scams, fraud and persuasive communication

10. SCAMS checklist: advice for reflection and protection

Rezensionen

"This book is an engaging study of the modern-day plague of internet, email and personal scams, so often targeted at the most vulnerable in society. Written in accessible style, the book combines the personal and the scientific. Retelling everyday examples, it offers a captivating account of how we fall victim to fraud and theft, and suffer their emotional consequences, as and because we fail to recognise the traps of deception. Dove dissects the evidence, and rooting her account in scientific theory, she urges the reader to learn and prepare to detect the fraud instead of succumbing to it."- Dr. Andreas Cebulla, Associate Professor, Flinders University of South Australia

"Dr. Dove has produced a comprehensive but accessible text that summarizes the current social science research on frauds and scams. The chapters progress logically from defining fraud in all its variations, to describing the process by which victims are defrauded, to offering solutions and preventative measures. The case studies she presents are exceptional and provide the reader with real-world examples. As a professor and a public educator, I believe this book could be used in a classroom, by working professionals, and citizens who wish to protect themselves from frauds and scams." - Dr. Roderick Graham, Associate Professor of Sociology and Criminal Justice, Old Dominion University

"An exceptional piece of work that unpacks what it is to be a victim, an observer and even a perpetrator of different types of fraud. What Dr. Dove has managed to do here is remarkable, giving astute academic analysis alongside practical advice, examples and explanations in a definitive resource on both the art and science of the scam." - Jenny Radcliffe, Director, Human Factor Security





"A fabulously interesting read. Dr Martina Dove provides a window into the methods of criminals whilst giving a valuable insight into how criminals use our emotional responses to defraud. This is a book for all, fraud prevention professionals, academics and the public. This book could assist in stopping you and those around you from becoming a victim to this despicable crime." - Tony Murray, Former National Economic Crime and Fraud Protect Officer for National lead force, City of London Police