The book also describes the strategies that Wal-Mart uses to maintain legitimacy, fend off unions, enter new markets, and cultivate an aura of benevolence and ordinariness, despite these externalities. It focuses on Wal-Mart's efforts to forge symbolic and affective inclusion, and their self-promotion as a free market solution to social problems of poverty, inequality, and environmental destruction. Finally, the book contrasts the conceptions of freedom and human rights that underlie Wal-Mart's business model to the alternative visions of freedom forwarded by their critics.
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