When a policy fails, it's not always because of illness. Sometimes, it's just... forgotten.
A nominee never submitted. A premium left unpaid. A rider unchecked. A signature left pending - until it's too late to matter.
In this third installment of the Too Glam series, LC Chan takes readers deeper into the realities of life insurance administration. Through eight fictional stories and reflections, she highlights the small oversights that can lead to big consequences - and the role every agent plays in making sure a policy becomes protection, not just paperwork.
If you're an agent who's ever said "I'll follow up later" - or a client who assumed payment means coverage - this book is for you.
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