Don Tapping, Tom Shuker

Value Stream Management for the Lean Office (eBook, PDF)

Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

• Format: PDF

Produktbeschreibung

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 176
• Erscheinungstermin: 19. Februar 2018
• Englisch
• ISBN-13: 9781482278170
• Artikelnr.: 56841461

Autorenporträt

Don Tapping, Tom Shuker

Inhaltsangabe

Overview
Introduction
Step 1Commit to Lean
Step 2Choose the Value Stream
Step 3Learn About Lean
Step 4Map the Current State
Step 5Identify Lean Metrics
Step 6-Phase I Map the Future State-Customer Demand
Step 6-Phase II Map the Future State-Continuous Flow
Step 6-Phase III Map the Future State-Leveling
Step 7Create Kaizen Plans
Step 8Implement Kaizen Plans
Glossary
References
Index