Richard J. Schonberger

World Class Manufacturing: The Next Decade (eBook, ePUB)

Building Power, Strength, and Value

• Format: ePub

Produktbeschreibung

Since the invention of double-entry bookkeeping, managers have judged a company's worth by sales and profits. Now Richard Schonberger exposes the fallacies of this timeless practice. Schonberger's pathbreaking new research reveals that, from 1950 to 1995, while "financials" dipped and soared repeatedly, industrial decline and ascendancy correlated perfectly with inventory turnover -- one of two key nonfinancial indicators and a bedrock measure, along with customer satisfaction, of a company's power, strength, and value. In this immensely readable book, he captures these new metrics -- the true predictions of future success -- in 16 customer-focused principles created from self-scored reports supplied by over 100 pioneering manufacturers in nine countries. Armed with new world-class benchmark data, Schonberger redefines excellence in terms of competence, capability, and customer-focused, employee-driven, data-based performance.

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Produktdetails

• Verlag: Simon + Schuster LLC
• Seitenzahl: 288
• Erscheinungstermin: 11. Mai 2010
• Englisch
• ISBN-13: 9781439137147
• Artikelnr.: 37897204

Autorenporträt

Richard J. Schonberger, PhD, is president of Schonberger & Associates of Seattle. He is the author of more than 170 articles and papers, a twelve-volume video set, and several books.

Inhaltsangabe

Contents
Preface
CHAPTER 1. Faster, Higher, Stronger
CHAPTER 2. Line Operators and Operating Data
CHAPTER 3. Staff as Supporting Actors
CHAPTER 4. Overstated Role of Capital (Automation in Slow Motion)
CHAPTER 5. Economy of Multiples
CHAPTER 6. Responsibility Centers
CHAPTER 7. Quality: Zeroing In
CHAPTER 8. Design Leverage
CHAPTER 9. Partners in Profit: Suppliers, Carriers, Customers
CHAPTER 10. Simple Models, Simple Systems
CHAPTER 11. Managing the Transformation
CHAPTER 12. Training: The Catalyst
CHAPTER 13. Strategy Revealed
Appendix. Honor Roll: The 5-10-20s
Notes
Index